Frequently Asked Questions List

1.WHAT KIND OF SUPPORT CAN I EXPECT AFTER SIGNING UP FOR CARELITE?

Getting started with Carelite is easy. We have a seasoned, expert Professional Consultant Team that can get you up and running quickly. Your point of contact is your designated Carelite Client Consultant, who will provide the critical strategic support, insight, and recommendations for your practice.

2.IS CARELITE EASY TO LEARN AND USE?

Carelite is one of the most intuitive practice management and EHRs on the market. Carelite is extremely easy to learn and use, so you and your practice staff can become productive immediately. To help you experience Carelite as fully as possible, we also offer a full library of online videos (coming soon) along with access to our vibrant online user community.

3.HOW DOES MY PRACTICE GET UP AND RUNNING ON CARELITE?

Your journey as a Carelite customer begins with the implementation of our software. During the implementation period, our Professional Consultant Team works with you on a full cycle from facilitating payer enrollments, to building and configuring your practice in Carelite and providing training resources. Implementation approximately takes 7 days.

4.CAN I ACCESS CARECLOUD OUTSIDE THE OFFICE?

With Carelite, you can access your practice anywhere, anytime with just an Internet connection. Carelite works from any computer (e.g., Mac or PC) and on any web browser (e.g., Chrome, Firefox, Safari, and Internet Explorer). Also, you can access your Carelite HIS using your iPad, iPhone or android touch for better, faster patient care no matter where you are.

5.IS CARELITE READY FOR ICD-10?

Learn about how Carelite support ICD-10, please visit our ICD 10 micro site

6.WHY CHOOSE CARECLOUD OVER A CLIENT-SERVER SYSTEM?

Unlike a client-server system, Carelite requires a substantially lower upfront investment — you don’t need to purchase servers, buy software licenses, or incurring ongoing IT maintenance fees. We also help you stay ahead of changes like ICD-10 much more easily through regular, automatic updates that are delivered to your practice, so you avoid painful, messy upgrades with client-server solutions.

frequently asked questions