
<p>This policy explains how CareLite collects, uses, stores and protects information. It applies to
the CareLite website and to the CareLite hospital management platform.</p>

<h2>Information we handle</h2>
<p><strong>From this website:</strong> the name, hospital, mobile number, email, city and bed count you
provide when requesting a demo, together with the page you submitted from and basic technical
information such as your IP address.</p>
<p><strong>Within the platform:</strong> hospital and user records, and the patient and financial records
that a hospital enters in the course of its own operations.</p>

<h2>Roles and responsibility</h2>
<p>For patient data held in the platform, the hospital is the controller of that information and
CareLite processes it on the hospital's instructions under its service agreement. CareLite does not
use hospital or patient data for marketing, does not sell it, and does not share it with third
parties except as required to deliver the service or as required by law.</p>

<h2>How we use website enquiries</h2>
<p>Solely to contact you about CareLite. We do not sell or rent enquiry details.</p>

<h2>Security</h2>
<p>Access is restricted by individual login and role. Integration credentials are stored encrypted,
passwords are hashed, activity is recorded in an audit trail and data is backed up daily. See our
security page for detail. No system is absolutely secure, and we do not claim otherwise.</p>

<h2>Retention</h2>
<p>Hospital and patient records are retained for as long as the hospital's account is active and
thereafter as required by applicable law and the service agreement. Website enquiry details are
retained while the enquiry is live and for a reasonable period afterwards.</p>

<h2>Your rights</h2>
<p>If you are a patient of a hospital using CareLite, approach that hospital in the first instance,
as it holds the relationship with you. For enquiry details submitted on this website, contact us to
access, correct or delete them.</p>

<h2>Changes and contact</h2>
<p>This policy may be updated; the current version is always the one published here. Questions about
it can be sent to the contact address on this site.</p>
